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We Serve Northern Colorado

  • Fort Collins
  • Loveland
  • Greeley
  • Berthoud
  • Windsor
  • Estes Park
  • And Surrounding Areas

Frequently Asked Questions

  1. What areas of Colorado do you serve?
  2. My event is in another state/out of your delivery range. Can I still rent items?
  3. Do you deliver party rental items or do I have to pick them up?
  4. Do you have a showroom?
  5. What are your Showroom Hours?
  6. How far in advance do I need to reserve my party rental supplies?
  7. Do I need to put down a deposit?
  8. Is my event deposit refundable?
  9. What is your cancellation policy?
  10. When is the final payment due?
  11. Do you have a minimum order requirement for any of your party supplies?
  12. How do I know what size of tent I need for my event?
  13. How can I enhance the appearance of my buffet?
  14. How many glasses do I need for my cocktail party?
  15. How do I determine what size of dance floor I need?
  16. What happens when party rental equipment gets broken?
  17. What if I don’t use some of my event rental items?
  18. Are there any additional fees for returning linens with wax or burn holes?
  19. Do I have to clean the plates / silverware / linens after I use them?
  20. What if I have an after-hours problem with my party supplies?

Q: What areas of Colorado do you serve?

A: Front Range Event Rental serves Northern Colorado including places such as Fort Collins, Loveland, Windsor, Berthoud, Greeley, and Estes Park.  

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My event is in another state/out of your delivery range. Can I still rent items?

A: Customers may pick-up and transport virtually all of our items to any event location themselves. The only items that are exempt from this are our Frame and Pole tents, which must be installed by our staff due to safety regulations. Canopy or Pop-Up style tents are available for customer pick-up.

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Q: Do you deliver party rental items or do I have to pick them up?

A: Both options are available. Please contact us for more information regarding delivery fees within our service area.

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Q: Do you have a showroom?

A: Yes. We encourage customer visits to view our available inventory and our collection of event photographs. This proves to be extremely helpful when making decisions such as choosing/matching linen colors, selecting centerpiece items, etc. FRER can also provide customers with a formal quote to assist in the planning process.

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Q: What are your Showroom Hours?

A: Monday – Friday 8:30 – 5:00 & Saturdays 8:30 – Noon

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Q: How far in advance do I need to reserve my party rental supplies?

A: Once you know your needs, we strongly recommend reserving the items to ensure availability for your event. Final item counts can always be adjusted at any point without penalty.  

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Q: Do I need to put down a deposit?

A: Yes, upon reservation we require a 25% deposit that applies to your grand total. This ensures that the items will be held for your event.

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Q: Is my event deposit refundable?

A: The deposit that is placed to reserve the items under your name is applied to your grand total, and you pay the final balance (grand total less deposit), on the day of delivery or customer pick-up.

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Q: What is your cancellation policy?

A: Deposits on items cancelled 30 days or more before delivery or customer pick-up date will be refunded in full. After that date, deleted items will be subject to a 25% cancellation fee. Tents/canopies cancelled within 10 days of the event and items cancelled the day of delivery/customer pick-up date are subject to a 100% cancellation fee.

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Q: When is the final payment due?

A: Your remaining balance (grand total less deposit) is due the day of delivery or customer-pick up date.

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Q: Do you have a minimum order requirement for any of your party supplies?

A: No. Our large inventory enables us to accommodate all requests ranging from a single item order to large corporate orders.

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Q: How do I know what size of tent I need for my event?

A: Our experienced staff is available to help determine your tent rental needs by consulting with you and asking questions that will help us to suggest the most appropriate size. Site checks are also available upon request to determine the available space for a tent at your event location.

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Q: How can I enhance the appearance of my buffet?

A: We recommend using floor length linens with an overlay as an accent to improve the look of a buffet. Trays and vases at different heights will also help to create depth and excitement.  

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Q: How many glasses do I need for my cocktail party?

A: Our consultants will ask you questions regarding types of beverages served, length of the party, and time of day to help you determine the proper mix of glassware for your event.

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Q: How do I determine what size of dance floor I need?

A: A general guideline is to estimate 3 – 5 sq. ft. per person. When estimating this, keep in mind that everyone in your party will probably not be on the floor at the same time.

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Q: What happens when party rental equipment gets broken?

A: Our renters have the option to accept or decline a damage waiver that covers damage to the items short of negligence or misuse. Please call or email us for further clarification.

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Q: What if I don’t use some of my event rental items?

A: All items that leave FRER, whether by delivery or personal pick-up are considered rented whether the renter chooses to use the equipment or not. No credit or refund is given for unused rental equipment.

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Q: Are there any additional fees for returning linens with wax or burn holes?

A: Yes. A wax removal fee is assessed to all linens that are returned with wax. We recommend using dripless or mechanical candles to avoid this situation. Replacement charges will be assessed for all linens returned with burn holes or tears.

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Q: Do I have to clean the plates / silverware / linens after I use them?

A: No. If possible, please rinse or scrape off the plates and silverware prior to return, but they do not need to be cleaned. A linen bag will be provided for used/dirty linens and we just ask for them to be shaken free of food before putting them into the bag.

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Q: What if I have an after-hours problem with my party supplies?

A: In the event that you have a non-emergency after-hours issue or question about your rental items, please call our general phone line and listen to the recording for a listing of after-hours contact phone numbers. If the situation is an emergency that requires police or fire assistance, please call 911.

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