FAQs

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Is the damage waiver considered insurance?

By |2020-11-13T18:55:08+00:00November 13th, 2020||

No, the damage waiver is not insurance. Acceptance of the Damage Waiver releases you, the renter, of damage done to the items due to normal wear and tear as well as cleaning fees. Please reach out to your insurance provider about obtaining Event Insurance for your event.

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Do you have a delivery minimum?

By |2019-12-10T19:18:11+00:00September 30th, 2019|, |

Yes we do a have a seasonal minimum for rentals. October - April you must have at least $50 worth of rental equipment reserved in order to meet our delivery minimum. In May - September you must have at least $150 worth of rental equipment reserved in order to meet our delivery minimum. [...]

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Do I have to have my rental items delivered?

By |2019-09-14T16:32:00+00:00September 14th, 2019|, , |

No, as long as the items are not "delivery only" items then you have the option to pick-up and return items from us during our normal business hours. If you choose to pick-up items this will also save yourself from paying any delivery / pick-up fees. You are responsible for loading and unloading your own [...]

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Do I need to count and / or test the items upon arrival?

By |2019-09-14T16:40:58+00:00November 15th, 2018||

We highly encourage all of our clients to count their items and test all equipment upon arrival to ensure counts are correct and rental items are functional. If counts are incorrect or there is a technical issue with an item, please give us a call PRIOR to your event so we can remedy any [...]

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How much is the delivery fee?

By |2018-11-14T22:20:39+00:00November 14th, 2018||

Our Special Event Coordinators are happy to create a quote including delivery. For the most accurate quote possible we will need the exact delivery address as well as any specific time and delivery / pickup location parameters, and what items you are looking to have delivered.

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What forms of payment do you accept?

By |2020-11-13T18:51:30+00:00October 12th, 2018||

Most forms of payment are accepted: we accept Visa, Mastercard, Discover, and American Express cards, as well as Cash payments. Our installation / delivery crew cannot accept any form of payment at delivery for both your safety and theirs - please communicate payment information to the office prior to delivery date. [...]

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What is the damage waiver?

By |2022-05-24T16:02:49+00:00October 11th, 2018||

The damage waiver is 11% of the rental price and is not refundable.  Acceptance of the Damage Waiver releases you, the renter, of damage done to the items due to normal wear and tear as well as cleaning fees. The damage waiver is not insurance and does not cover negligence, misuse, vandalism, abuse to the [...]

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Do I need a fire permit for my tent?

By |2018-11-14T22:25:54+00:00May 26th, 2017||

Tents / canopies 20' x 20' or larger may require a fire permit. All tent permits are the responsibility of the renter. Please check with your local fire department to determine if a tent / temporary membrane structure permit is needed for your tent / canopy size. Front Range Event Rental will provide manufacturer [...]

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