When does FRER require final counts for my rental items?
FRER requires final item counts 10 days in advance of the date the items leave the warehouse. If changes are made to order within this time frame additional fees may be assessed.
Is the damage waiver considered insurance?
No, the damage waiver is not insurance. Acceptance of the Damage Waiver releases you, the renter, of damage done to the items due to normal wear and tear as well as cleaning fees. Please reach out to your insurance provider about obtaining Event Insurance for your event.
Do you have a delivery minimum?
Yes we do a have a seasonal minimum for rentals. October - April you must have at least $50 worth of rental equipment reserved in order to meet our delivery minimum. In May - September you must have at least $150 worth of rental equipment reserved in order to meet our delivery minimum. [...]
Do I have to have my rental items delivered?
No, as long as the items are not "delivery only" items then you have the option to pick-up and return items from us during our normal business hours. If you choose to pick-up items this will also save yourself from paying any delivery / pick-up fees. You are responsible for loading and unloading your own [...]
Do I need to count and / or test the items upon arrival?
We highly encourage all of our clients to count their items and test all equipment upon arrival to ensure counts are correct and rental items are functional. If counts are incorrect or there is a technical issue with an item, please give us a call PRIOR to your event so we can remedy any [...]
Do I need to be present for delivery?
To ensure proper placement and delivery of rental items, we highly encourage someone to be present for delivery.
How much is the delivery fee?
Our Special Event Coordinators are happy to create a quote including delivery. For the most accurate quote possible we will need the exact delivery address as well as any specific time and delivery / pickup location parameters, and what items you are looking to have delivered.
What forms of payment do you accept?
Most forms of payment are accepted: we accept Visa, Mastercard, Discover, and American Express cards, as well as Cash payments. Our installation / delivery crew cannot accept any form of payment at delivery for both your safety and theirs - please communicate payment information to the office prior to delivery date. [...]
What is the damage waiver?
The damage waiver is 11% of the rental price and is not refundable. Acceptance of the Damage Waiver releases you, the renter, of damage done to the items due to normal wear and tear as well as cleaning fees. The damage waiver is not insurance and does not cover negligence, misuse, vandalism, abuse to the [...]
Does my rental include setup?
Some items do include setup and some do not. Please inquire on whether your rental items do include setup, some items can be setup for an additional fee.