We highly encourage all of our clients to count their items and test all equipment upon arrival to ensure counts are correct and rental items are functional. If counts are incorrect or there is a technical issue with an item, please give us a call PRIOR to your event so we can remedy any issues. If FRER is not contacted PRIOR to the event about inaccurate counts or non-functioning items then all counts are considered to be correct, and all items are considered to be working.