Policies & Procedures

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Is the damage waiver considered insurance?

By |2020-11-13T18:55:08+00:00November 13th, 2020||

No, the damage waiver is not insurance. Acceptance of the Damage Waiver releases you, the renter, of damage done to the items due to normal wear and tear as well as cleaning fees. Please reach out to your insurance provider about obtaining Event Insurance for your event.

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Do you have a delivery minimum?

By |2019-12-10T19:18:11+00:00September 30th, 2019|, |

Yes we do a have a seasonal minimum for rentals. October - April you must have at least $50 worth of rental equipment reserved in order to meet our delivery minimum. In May - September you must have at least $150 worth of rental equipment reserved in order to meet our delivery minimum. [...]

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Do I have to have my rental items delivered?

By |2019-09-14T16:32:00+00:00September 14th, 2019|, , |

No, as long as the items are not "delivery only" items then you have the option to pick-up and return items from us during our normal business hours. If you choose to pick-up items this will also save yourself from paying any delivery / pick-up fees. You are responsible for loading and unloading your own [...]

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Do I need to count and / or test the items upon arrival?

By |2019-09-14T16:40:58+00:00November 15th, 2018||

We highly encourage all of our clients to count their items and test all equipment upon arrival to ensure counts are correct and rental items are functional. If counts are incorrect or there is a technical issue with an item, please give us a call PRIOR to your event so we can remedy any [...]

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What is the damage waiver?

By |2022-05-24T16:02:49+00:00October 11th, 2018||

The damage waiver is 11% of the rental price and is not refundable.  Acceptance of the Damage Waiver releases you, the renter, of damage done to the items due to normal wear and tear as well as cleaning fees. The damage waiver is not insurance and does not cover negligence, misuse, vandalism, abuse to the [...]

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Do I need a fire permit for my tent?

By |2018-11-14T22:25:54+00:00May 26th, 2017||

Tents / canopies 20' x 20' or larger may require a fire permit. All tent permits are the responsibility of the renter. Please check with your local fire department to determine if a tent / temporary membrane structure permit is needed for your tent / canopy size. Front Range Event Rental will provide manufacturer [...]

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Are there types of damage to linens that will result in replacement charges being assessed?

By |2018-11-14T22:31:59+00:00December 23rd, 2014||

Yes, there are a few situations that will cause permanent damage to our linens besides burn holes and mildew. Some examples are permanent marker (all colors), staples, pins, bingo markers and many adhesive products such as tape. If using tape, we suggest you purchase two-sided fabric tape from your local fabric store. [...]

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What if wet linens are placed in the provided linen bag at the conclusion of our event?

By |2018-11-14T22:32:38+00:00December 23rd, 2014||

There is a high probability that mildew will grow. If linens are returned with mildew, replacement charges will be assessed. To avoid this, be sure all linens/napkins are completely dry prior to placing in the provided linen bag.

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Do I have to clean the plates / flatware / linens after I use them?

By |2018-11-15T22:58:00+00:00December 23rd, 2014||

No. If possible, please rinse or scrape off the plates and silverware prior to return, but they do not need to be cleaned. Dishware and flatware will need to be placed back into the container in which it arrived, if it is not, additional charges may apply. A linen bag will be provided for [...]

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