Policies & Procedures

Are there any additional fees for returning linens with wax, glitter, or burn holes?

By |2018-11-14T22:35:11+00:00December 23rd, 2014||

Yes. A wax / glitter removal fee is assessed to all linens that are returned with wax or glitter. We recommend using dripless or mechanical candles and no glitter to avoid this situation. Replacement charges will be assessed for all linens returned with burn holes, tears or excessive wax.

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Is the Damage Waiver refundable if all items are returned in good condition?

By |2018-11-14T22:37:23+00:00December 23rd, 2014||

No. The damage waiver is not refundable. You are welcome to decline the damage waiver and then the damage waiver will be removed. If the damage waiver is declined, you the renter, are now responsible for repair or replacement costs should any item be damaged for any reason.

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Do you have a minimum order requirement for any of your items?

By |2022-05-24T16:08:15+00:00December 23rd, 2014||

Not for all items, our large inventory enables us to accommodate requests ranging from a single item order to large event orders. There are some items that are packaged in certain quantities that must be ordered in those quantities such as flatware, dishware, and napkins.

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What is your cancellation policy?

By |2018-11-14T23:23:38+00:00December 23rd, 2014|, |

Deposits on items cancelled 30 days or more before delivery or customer pick-up date will be refunded in full. After that date, deleted items will be subject to a 25% cancellation fee. Tents/canopies cancelled within 10 days of the event and items cancelled the day of delivery/customer pick-up are subject to a 100% cancellation [...]

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