Event Rental Delivery and Pick-Up

Rates for rental delivery and pick-up will be quoted upon request and are calculated based on how far away the location is from our warehouse and showroom. Standard delivery and pick-up is to ground level, if there are stairs, sand, gravel, or other obstacles that may interfere with our crew’s ability to deliver or pick-up items with the use of our dollies or carts there may be additional fees assessed. There may also be additional fees if items must be taken a long distance from our vehicle. FRER must be informed PRIOR to delivery if any of these hindrances exist so we can plan our times accordingly.

For pickup, tables and chairs are to be knocked down and restacked, dishes and linens (dry and free of food) in their respective containers. If this is not completed prior to arrival, additional breakdown / cleaning fees may be assessed. All items must be accessible during the given pickup time frame, if they are not, the client is expected to return items directly to us or may be charged an additional fee for FRER to come back out to complete the pickup.

FRER’s typical delivery hours are Mon – Sat 8am to 5pm, with exception of some holidays. If a delivery or pickup must take place outside of these time frames there may be outside hours and / or additional labor fees assessed. We just ask for at least a 3 hour minimum delivery / pick-up window requests for your delivery timing, though larger time frames are welcomed. Shorter time windows can be accommodated, but we must know ASAP if you are needing a specific time window for delivery as our delivery schedule fills up quickly. There may be an additional fee for FRER to meet this shortened time frame.

Our deliveries are routed at the beginning of the week, so you will receive a final confirmation email early in the week confirming delivery and pickup timing, all items on your order, as well as when the final payment will be charged to your card (if not already paid in full).

Reservations

A 25% deposit is required to reserve items. Reservations are accepted via phone, e-mail or in person. Credit cards (Visa, MasterCard, Discover, and American Express) are accepted over the phone for your convenience. You are welcome to mail or drop off cash for your deposit as well, however, the reservation will not be made until we receive your deposit. In person you may pay by cash or credit card. Once the deposit is received, this guarantees that your order will be held exclusively for you.

FRER requires final item counts 10 days in advance of the date the items leave the warehouse. If changes are made to order within this time frame additional fees may be assessed.

Cancellations

Tents and Canopies:
31+ days prior to delivery or customer pick-up date: Deposit refunded in full.
11 – 30 days prior to delivery or customer pick-up date: Loss of deposit.
0 – 10 days prior to delivery or customer pick-up date: 100% cancellation fee.

All other items – deletion of rental item.
31+ days prior to delivery or customer pick-up date: Deposit refunded in full.
1 – 30 days prior to delivery or customer pick-up date: Loss of deposit.
Day of delivery or customer pick-up date: 100% cancellation fee.

Cleaning

All items will come clean and some are wrapped. After your event, we ask that you make sure the linens are dry and then placed in the provided linen bag. Dishes should be rinsed and placed in their containers.